All people, regardless of their age, gender, race, religious
beliefs, disability, sexual orientation, or family or social background, have
equal rights to protection from abuse, neglect or exploitation.
Ambulance Wish Western Australia commits to promoting and protecting
the welfare and human rights of people that interact with, or are affected by,
our work – particularly those that may be at risk of abuse, neglect or
exploitation. We have no tolerance for abuse, neglect or exploitation. We will
take a survivor-centric approach in all that we do.
All staff, volunteers, partners and third parties of Ambulance Wish
Western Australia share responsibility for protecting everyone from abuse,
neglect or exploitation. Beyond this, particular people have specific
responsibilities, and they must carry out their duties without exception.
Ambulance Wish Western Australia has a process for managing
incidents that must be followed when one arises.
purpose of this policy is to:
Help protect people that interact with, or are affected by, Ambulance
Wish Western Australia.
Define the key terms we use when talking about protecting people or
Set out and develop the way Ambulance Wish Western Australia manages
Set out the specific roles and responsibilities of persons working
in and with Ambulance Wish Western Australia.
Facilitate the safe management of incidents.
To support a positive and
effective internal culture towards safeguarding.
‘Safeguarding’ means protecting the welfare and human rights of
people that interact with, or are affected by, Ambulance Wish Western Australia,
particularly those that might be at risk of abuse, neglect or exploitation.
This refers to any responsibility or measure undertaken to protect a person
‘Abuse, neglect or exploitation’ means all forms of physical and
mental abuse, exploitation, coercion or ill-treatment. This might include, for
Sexual harassment, bullying or abuse;
Sexual criminal offences and serious sexual criminal offences;
Threats of, or actual violence, verbal, emotional or social abuse;
Cultural or identity abuse, such as racial, sexual or gender-based
discrimination or hate crime;
Coercion and exploitation;
Abuse of power.
‘Reasonable grounds to suspect’ is a situation where a person has
some information that leads them believe that abuse, neglect or exploitation
has taken place, is taking place, or may take place. It comes with a low burden
of proof (in fact, no proof is needed at all), but is based on some
information. Questions that may help a person to determine whether they have
‘reasonable grounds to suspect’ might include:
Could you explain to another person why you suspect something? This
helps to make sure that your suspicion is based on information, even if you
have no proof.
Would an objective other person, with the same information as you,
come to the same conclusion? This helps to make sure that your suspicion is as
objective as possible.
A ‘survivor-centric approach’ means considering and lawfully
prioritising the needs, right and wishes of survivors.
Roles and responsibilities
While the responsibility to protect people is shared by all who work at or with Ambulance Wish Western Australia, some individuals have specific obligations with which they must comply.
The members of the Management Committee of Ambulance Wish Western Australia are responsible for:
Protecting all people that interact with, or are affected by, Ambulance Wish Western Australia;
Ensuring that there are appropriate and effective ways for Ambulance Wish Western Australia to do this;
Ensuring that Ambulance Wish Western Australia observes all relevant laws relating to safeguarding;
Ensuring that Ambulance Wish Western Australia takes a survivor-centric approach.
The Chair of Ambulance Wish Western Australia must:
Ensure Ambulance Wish Western Australia has effective and appropriate ways to manage safeguarding and legal compliance;
(If necessary) Ensure the appointment of a Safeguarding Manager with appropriate skills and competency;
Ensure that, within the charity’s approach, reasonable steps are taken to protect people;
Ensure that reports to external parties are made where required.
The Safeguarding Manager of Ambulance Wish Western Australia, must:
Manage reports of abuse, neglect or exploitation;
Ensure that all staff, contractors, and volunteers are aware of relevant laws, policies and procedures, and Ambulance Wish Western Australia’s Code of Conduct and Corporate Governance Statement;
Ensure that all staff, contractors and volunteers are aware of their obligations to report suspected incidents of abuse, neglect or exploitation;
Manage reports of abuse, neglect or exploitation;
Provide support for staff, contractors and volunteers in undertaking their responsibilities.
All Managers of Ambulance Wish Western Australia must:
Promote a positive culture towards safeguarding;
Implement this policy in their area of responsibility;
Ensure that the risks of incidents have been considered in their area of responsibility;
Ensure that there are appropriate controls in place to prevent, detect and respond to incidents;
Facilitate the reporting of any suspected abuse, neglect or exploitation;
Take a survivor-centric approach to potential incidents and ensure that any incident is dealt with transparently and accountably.
All Staff and Volunteers of Ambulance Wish Western Australia must:
Familiarise themselves with the relevant laws, the Code of Conduct, policies and procedures for safeguarding;
Comply with all requirements;
Report any incident to the appropriate authority when it is reasonable to suspect that a person’s safety or welfare is at risk
Report any suspicion that a person’s safety or welfare may be at risk to the appropriate authority; and
Provide an environment that is supportive of everyone’s emotional and physical safety.
All partners and contractors of Ambulance Wish Western Australia must:
Implement the provisions of this policy and Ambulance Wish Western Australia’s procedures in their dealings with Ambulance Wish Western Australia;
Report any suspicion that an incident may have taken place, is taking place, or could take place.
Managing safeguarding risk
The way Ambulance Wish Western Australia manages the risks of safeguarding will be:
Holistic. Ambulance Wish Western Australiaand its stakeholders will work to prevent, detect and take action on incidents.
Risk-based and proportionate. Ambulance Wish Western Australia will regularly assess the risks to people in its operations and develop proportionate controls to mitigate those risks.
Survivor-centric. Ambulance Wish Western Australiawill put survivors at the heart of its approach to safeguarding.
Lawful. Ambulance Wish Western Australia will ensure that it understands and complies with the law in everything it does, in all jurisdictions in which it works.
Ambulance Wish Western Australia will manage the risk of safeguarding by:
Having up-to-date and documented risk assessments;
Maintaining a register of Ambulance Wish Western Australia’s legal obligations for safeguarding and workplace health and safety in all the jurisdictions in which it operates;
Having an action plan that sets out how it will manage safeguarding;
Adhering to this Safeguarding Policy and its Code of Conduct;
Doing due diligence checks of staff, volunteers and third parties;
Implementing policies, procedures and systems that introduce controls to reduce the likelihood and consequence of incidents;
Conducting awareness-raising for stakeholders on risks, expectations, and individual responsibilities;
Maintaining two reporting processes: the confidential reporting process, and the overt reporting process;
Having an incident response plan;
Monitoring and reviewing the effectiveness and proportionality of its safeguarding approach.
Harassment, abuse, neglect and exploitation are all serious misconduct and Ambulance Wish Western Australia reserves the right to:
Take disciplinary action against those it believes are responsible, which may include dismissal;
Take civil legal action;
Report the matter to law enforcement.
All staff, volunteers and third parties must, as soon as practicable, report any suspicion that an incident has taken place, may be taking place, or could take place.
If a person believes that another person is at risk of immediate harm or the victim of a criminal offence, they must dial 000.
to suspected incidents
All suspected, perceived, potential or actual incidents will be
managed through the incident response plan.
Ambulance Wish Western Australia will:
Report any suspicion of a criminal offence to the police or the
relevant criminal judicial body;
Meet all donor requirements regarding the reporting of incidents;
Report any qualifying matter to the ACNC.
Privacy and data protection
All personal information considered or recorded will respect the
privacy of the individuals involved unless there is a risk to someone’s safety.
Ambulance Wish Western Australia will protect personal information.
Administration of this policy
This Policy will be reviewed every two years. The next review will be on 1 December 2021
Procedures created by the policy
Incident response plan.
Related policies and procedures
induction policy and code of conduct policy.
Help us fulfil the wishes of terminally ill Western Australian patients.